If for any reason you are unhappy with your order please contact us at jandl@jlgifthampers.co.uk we will be happy to assist with your return.

Should your item arrive damaged or faulty we will require photos of the damage or fault. Please contact us at jandl@jlgifthampers.co.uk

If a gift is undelivered and returned to us, it is the responsibility of the sender to contact us to arrange re-delivery as we do not include any sender information with our gifts. Please note there is a charge for re-delivery. Unfortunately we cannot save an unclaimed gift for longer than 3 months.